Frequently Asked Questions (FAQ)
- What is Shizen International?
Shizen International is an India-based sustainable leather goods company specializing in premium bags, wallets, and leather accessories. Rooted in craftsmanship and responsibility, we blend traditional skills with modern, eco-conscious practices.
- What does “Shizen”stand for?
“Shizen” is a Japanese word meaning nature or natural harmony. Our brand reflects this philosophy—creating leather products that respect nature, people, and craftsmanship.
- How are Shizen International’s products sustainable?
Our sustainability approach includes:
- Responsibly sourced leather (by-product of the food industry)
- Eco-friendly tanning processes
- Minimal waste production
- Long-lasting, repairable designs
- Ethical and fair working conditions
- What type of leather do you use?
We use high-quality genuine leather, including vegetable-tanned and low-impact processed leather, selected for durability, natural texture, and minimal environmental impact.
- Are your products handmade?
Yes. Most Shizen International products are handcrafted by skilled artisans in India, ensuring attention to detail, strength, and unique character in every piece.
- Where are your products manufactured?
All products are designed and manufactured in India, using a combination of traditional leatherworking techniques and modern quality standards.
- Do you export internationally?
Yes. Shizen International exports to Japan, Europe, the USA, and other international markets, meeting global quality, packaging, and compliance requirements.
- Are your products ethically made?
Absolutely. We ensure:
- Fair wages and safe workplaces
- No child or forced labor
- Ethical sourcing of raw materials
- Long-term partnerships with artisan communities
- How durable are Shizen International leather products?
Our products are designed for long-term use. With proper care, they can last for many years and develop a rich, natural patina over time.
- How should I care for my leather product?
- Avoid prolonged exposure to water and direct sunlight
- Wipe with a soft, dry cloth after use
- Apply leather conditioner occasionally
- Store in a breathable cloth bag when not in use
- Are the products waterproof?
Leather has natural resistance to light moisture, but it is not fully waterproof. We recommend keeping products away from heavy rain or water immersion.
- Do you accept custom or bulk orders?
Yes. We offer:
- Bulk export orders
- Private labeling
- Custom designs
- Corporate gifting solutions
Please contact us for MOQ, lead time, and customization options.
- Do leather products have natural variations?
Yes. Natural leather may show slight variations in grain, texture, or color. These are signs of authenticity and craftsmanship, not defects.
- What quality standards do you follow?
We follow internationally accepted leather quality and sustainability practices and work with suppliers aligned to global environmental and ethical standards. Documentation can be shared on request.
- What is your return or replacement policy?
We offer replacement or resolution for manufacturing defects, subject to our Return & Exchange Policy. Please refer to the policy page for details.
- How can I contact Shizen International?
You can reach us via our Contact Us page, email, or phone. Our team typically responds within 24–48 business hours.